I initiated a ticket for my Lymow One…
I initiated a ticket for my Lymow One for an overheated battery which caused a short melting the plug-in harness on the mower…My mower was only five months old and I had never had any issues. Initially, I was frustrated that after nearly seven days, I had not received an acknowledgment or reply. But once Lymow replied, everything change for the better…Yes, it will take time between emails. At first, I was asked to provide photos and conduct multimeter testing per instructions… I then was assigned to Komlan. Komlan acknowledged my concerns and reassured me that my case would be reviewed. Within a day or two, Komlan replied that the battery issue was known to Lymow and that I would receive an “upgrade to a Lymow One Plus” at no extra charge if I was opened to the offer. Naturally I was! Komlan’s honesty was refreshing but really made me feel validated. Komlan immediately sent out a return label, which I printed out, asking for my Lymow One mower in return. Komlan further initiated the order for the replacement Lymow One Plus and provided with the FedEx tracking number.And Komlan never asked me for a refundable “deposit” either. Within five days, I received a FedEx delivery of my new mower! In total, the entire warranty process took thirty two days…I must be honest, I had my worries and concerns especially after reading numerous customer’s frustrations about Lymow’s poor customer service. But I learned something from all the forum complaints, be patient! Lymow is working their best to service and satisfy us all. With that said, I treated customer service and the Lymow staff respectfully and with patience. And I feel they did the same for me…My new Lymow One Plus has been working flawlessly and I remain a loyal and satisfied customer. Thank you again Komlan, your the best! And thank you to the Lymow crew.