No resolution - defective charging port
We purchased our scooter on June 7, but we've never been able to use it because the charging port is defective and the battery won't charge. We contacted customer service multiple times, and after more than 10 back-and-forth emails, we still have no resolution. They initially asked us to ship the brand-new defective scooter to their service center at our own expense, which is unacceptable. Since the product arrived defective, we requested either a replacement or a full refund, with the company covering all associated costs. Instead of resolving the issue, they stopped responding. This has been one of the worst customer service experiences we've had. A company should stand behind its products and promptly resolve issues with defective items, not leave customers waiting without answers. I would not recommend this company based on my experience. I cant reply to your response. The ticket numbers are 35500140 and 35583877.