Protos-M 2.0 and Customer Service
I purchased my first Black Arch Holsters Protos-M 2.0 for my Springfield Hellcat Pro, and it turned out to be one of the best holster purchases I’ve made. Without question, it’s the most comfortable inside-the-waistband holster I own. The thick leather backing combined with the breathable mesh makes all-day carry extremely comfortable. One feature I especially appreciate is the 3/4 Kydex shell. I’ve owned other hybrid holsters that would collapse after drawing the firearm, making reholstering difficult—and potentially unsafe. The combination of Black Arch’s thicker leather backing and their 3/4 Kydex design keeps the holster open, allowing for safe, easy one-handed reholstering. That brings me to why I’m writing this review. A few weeks ago, the holster from another manufacturer that I had been using for my HK VP9SK broke. I was leaving town the following week and needed a replacement quickly. There wasn’t even a decision to make. Because of how impressed I had been with my Hellcat Pro holster, I knew I wanted another Protos-M 2.0—this time for my VP9SK. I contacted Black Arch, explained my situation, and asked if there was any chance they could rush the order. Not only did they say yes, they shipped it the very same day so I would have it before my trip. That level of customer service is hard to find these days. It’s refreshing to find a company that builds an outstanding product and stands behind it with outstanding customer service. Add in their 30-day return policy, and there’s very little risk in giving them a try. I couldn’t be happier with both my holsters and the people behind the company. Black Arch has earned a customer for life.