I ordered a shirt and hat May 15 and…
I ordered a shirt and hat May 15 and have not received it yet. They got their money and an extra 10 dollars, I made a complaint with my bank and got that back. After a second email wondering where my order was, I got this back from them. Thank you for contacting us. Since a formal complaint has been filed for this order, your case has been escalated to our Professional Dispute Resolution Team. They will review your request carefully. If you do not receive a follow-up email, please kindly check the platform's resolution center, as it means your case is being actively processed through the official platform channel. Thank you for your patience and understanding. Best regards, Customer Service Team