Customer Service 1/10
I have been using Ryobi tools for a few years now and have typically had zero issues. This one star rating is purely based on their customer service. I submitted a request for information regarding warranty claims and the process involved. I have the string trimmer that incorporates the edger. 18V. There is a piece of the Guard Assembly that has broken (the cutter). Simply trying to find out if this is covered under warranty as my trimmer is less than 3 years old. I have been contacted by 6 different representatives. One asked for photos and receipts. I did not provide receipts as I was not logged into my account during that purchase. I have the original manual. I then submitted photos and was told nothing regarding the warranty other than here is a diagram. I then submitted more photos and was given a diagram of a completely different tool and the order process. The lack of customer service or heavy use of AI in this workforce is not helpful.