Returned 3 months ago and no refund
My Rotimatic order was delayed by 45 days. During that time, I repeatedly contacted customer service to cancel the order due to additional delay but they did not acknowledge my request. Whenever I asked about canceling, they would simply stop responding to the chat. When the machine finally arrived, I was disappointed with the quality of the rotis from the very first day. I immediately contacted customer service through both their website and chat to start the return process. After nearly 20 days of constant follow-ups, I finally received a return shipping label. I shipped the machine back the same day I received the label using a UPS drop-off, well within the 30-day return window. The return was completed in May 2026. Despite returning the product months ago, I still have not received my refund. I have made more than 100 attempts to contact customer service through chat and email over the past three months, but I have received no response. Based on my experience, I cannot recommend trusting their return process. They accepted the returned machine but have still not processed my refund. If i could give zero star , i will do it .