I had placed an order for flowers and a…
I had placed an order for flowers and a cake for my daughter’s birthday. Before I completed the payment, I received a call from customer care team asking why the payment had not yet been made. During that call, I specifically clarified whether delivery was available to the destination address and whether it would be delivered before 10:00 PM. Representative confirmed that delivery was available and assured me that the order would reach before 10:00 PM. Based on this assurance, I proceeded with the payment. After placing the order, I repeatedly tried to track it through their website and mobile application, but no tracking information was available. I then contacted multiple customer support agents through chat. None of them could provide any information about the status of my order. Finally, one of the agents informed me that the order could not be delivered because our company does not provide delivery service to that area. It is unacceptable.they have accepted my order and payment after confirming delivery availability, only to later state that delivery was not possible. This caused immense disappointment as the gifts were intended for my daughter’s birthday and became completely useless due to your failure. The chat agent offered to cancel the order and credit the amount to your wallet. I clearly refused and requested a refund to my original payment method. Since then, I have only been informed that the matter has been escalated and that someone will contact me within 72 hours. I have also sent an email requesting cancellation and a refund, but I have received n response.