Approved my documents, then kept my $750 anyway
I accumulated 750 Sweeps Coins and tried to redeem them on June 28. The next day my account was restricted because my bank flagged a chargeback — except it wasn’t even my dispute. A friend used my account to play with their own card, spent $70, and later disputed the charge with their own bank. I had no part in that dispute and no ability to cancel it. Support told me the only way to lift the restriction was to write, sign, and submit a personal letter withdrawing the dispute. I did exactly that — three times. It was rejected once for image quality, then again because it had to be handwritten instead of typed, each round requiring hours in the live chat queue to even find out why. After finally getting it right, I received two emails within minutes of each other: one confirming my documents were approved and my account “verified… without any interruptions,” and a second saying I was still restricted, this time because they needed a cancellation letter directly from my friend’s bank — something I have no legal ability to request or obtain. I’ve since spent additional hours in chat being told repeatedly that my case would be “escalated,” with no actual resolution, and an AI assistant that recycled the same non-answer four times in a row before connecting me to a human. I’ve filed complaints with the BBB and FTC. This isn’t a redemption delay, it’s a contradiction between what McLuck told me in writing and what they’re actually doing. I just want the $750 I earned released, as your own email already confirmed I was entitled to. Account ID: 2705305915