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United States

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Piece of Cake Moving & Storage

Beware- awful customer service

Packers were 3 hours late. I requested unpacking but they left without completing the job. When they left I was totally overwhelmed and while I received their Venmo information to tip, I did not tip immediately. Again I was completely overwhelmed in a new house surrounded by boxes I needed to unpack on my own before my children arrived. I did plan to discuss an appropriate tip amount with my husband that evening. However, the team who left called and hinted at not yet receiving a tip. I said “I haven’t tipped you yet, but I will. I’m waiting for my husband and I’m completely overwhelmed.” And he said “I’m not allowed to call you about that, but I hope you acknowledge how hard my team worked.” It was OUTRAGEOUS and made me feel uncomfortable on a day I was already so uncomfortable. They ended up sending a lovely team of unpackers hours later, but in the end it was just more people to tip. Multiple items damaged. Do not hire them.

2026-07-05Verified