WORST CUSTOMER SERVICE I HAVE EVER HAD
So I removed my original 1 star review after exclusivia reached out, apologised for their lack of communication and asked me to remove my review. I was even refunded $150 which I thought was decent compensation. Since then I have had some replies, but still no item. It’s been “in transit” since the 29th June. I have messaged them on what’s app countless times with no response. If this continues I will be taking matters further, I am extremely unhappy with their customer service. Who knows if I’ll even get my tv unit at this point…. Update 18/8: I have woken up and checked my order tracking to see that it said delivered to NY on the 30/6. FYI I am in Australia and the last time I checked my order status the other day it still said "in transit". It has now been in transit since 10/7. After messaging them multiple times and having no reply I decided to contact my bank and put in for a dispute to try and get my money back. This is beyond a joke now, I don't even want the tv unit anymore. They must have seen my messages (still no reply) and updated my order status to in transit, which is what is said before anyways. At this point, they can keep it and give me my money back. If I could give them 0 stars I would. DO NOT WASTE YOUR MONEY AND TIME WITH THESE SCAMMERS