From Loyal Fan to Ghosted Customer: FNIRSI’s Support is an absolute joke!
I used to love FNIRSI hardware (owning the DPSO350, multiple USB testers, radiation detectors, and the HS-03 iron). The hardware is decent, but their customer support is catastrophic. If your package gets lost, they will ghost you and keep your money. Ordered the SWM-20 on April 1st, 2026. It never arrived. On April 15th, FNIRSI even sent me an email confirming a "delivery exception" due to "unusual shipping conditions." Yet, they marked the order as "delivered" in PayPal using a fake carrier named "MANUAL". For over THREE MONTHS, I was trapped in a loop of automated AI text templates ("the store manager is handling it", "please be patient"). I gave them a final 96-hour ultimatum, escalated directly to their Executive Office management (Toby). Result? Just another useless bot reply saying "this issue will eventually be resolved." The grand finale: I finally escalated the case to PayPal. PayPal checked the invalid tracking data provided by FNIRSI and closed the case in my favor WITHIN SECONDS, issuing an immediate refund. Buyer beware: FNIRSI has zero respect for long-time customers and zero business ethics. If something goes wrong with logistics, you are completely on your own. Avoid buying directly!