air asia flight Z2310
Unfortunately, I didn’t have a good experience with AirAsia on flight Z2310. My booking confirmation clearly listed personal items and carry-on bags as separate allowances. However, at the airport, our personal bags were included in the carry-on baggage weight, which caused us to exceed the limit. As a result, we were required to check in one of our bags. The baggage allowance shown during booking was not clear that the personal item would be weighed together with the carry-on bag, making the experience confusing and stressful. I hope AirAsia can make its baggage policy clearer to prevent other passengers from experiencing the same issue.