Horrible horrible customer service
Horrible horrible customer service. DO NOT BUY this product. absolutely waste of money. I bought the rotimatic next (the newest model). it took months to ship. once it arrived the water dispenser had an issue. they will send you YouTube video to dismantle the entire dispenser, which given its plastic and can break easily with small spring parts, i will never recommend anyone trying. After a month of back and forth i was able to get a teams meeting to show them the issue that the water dispenser stops mid way making rotis and the system was too tight for me to open all the parts. they said they will open a case and replace the water dispenser and it should arrive in 2 weeks. It's been more than a month and they have not yet shipped. They send emails from CEO saying they are facing product issue etc. but still dont have the replacement part shipped. there 24x7 customer service is one response probably in 12-24 hrs in the middle of the night in US. 30 day return policy is virtually non existent since it takes over 30 day to even get the thing to work if you face issue. The few rotis i was able to make before the issue were not bad. but its customer service is just horrible. no accountability, nothing. I urge anyone reading this to never buy this product. Total waste of your money.