Not your fault but you remedied everything. The damaged unit was picked up today and we received the new unit 2 weeks earlier than expected. Job well done.
Not your fault, Heater damaged in shipping however the return process which is still ongoing has been painful. I was informed that I would get a return label emailed to me but that has yet to happen. If you would be so kind as to look into this for me, I understand our heater is delayed on backorder but we very much still want it. Sincerely, Mike Sharpe