Cleanliness & Maintenance Fail
We were disappointed with the condition of this vacation rental upon arrival. The home did not appear to have been properly prepared between guests. The upstairs carpet was heavily soiled, the upstairs floors had not been thoroughly vacuumed, there were splatters on several walls, and multiple dining surfaces were dirty and had to be cleaned by us before use. The futon in the playroom was broken and had to be propped against the wall, making it unusable as intended. When we arrived, a dryer repair was still being completed while housekeeping was changing linens, and we had to request that the stained sheets in the master bedroom be replaced. There were also maintenance issues, including a hole in a bathroom wall from a missing doorstop and a missing shelf in the refrigerator door. I contacted Guest Relations immediately and was asked to take photos to document the issues. Although I understood the request, it was frustrating to spend part of our vacation documenting problems that should have been addressed before our arrival. More disappointing was that, after reporting our concerns, I never heard from a property manager during our stay. No one reached out to discuss the issues or follow up to ensure our concerns had been addressed. We had originally booked a different property months in advance but were told it was no longer managed by this company and had to choose this home instead. After already changing our vacation plans, arriving to a home that was not clean or fully ready made the experience even more disappointing. If cleanliness and responsive property management are important to you, I would not recommend renting this property based on our experience.