AMAZING customer service
I don’t think I’ve ever had customer service as good as with DVDFab. Since purchasing the license to their Blu-ray Creator, I experienced a number of technical issues – but the level of responsiveness, scrutiny and attention I received (from Mona, specifically) was unlike anything I could have possible anticipated. Over the course of literal weeks, she dove deep into my logs, reviewed every line across multiple efforts and offered multiple in-depth diagnoses until we landed on a solution. She was thorough, prompt and indefatigable – and ultimately successful in resolving an issue that, for quite a time, seemed un-resolvable. I am genuinely grateful – and truly gobsmacked at the level of attention I received. Thank you, Mona – and thank you, DVDFab!