I have been on the phone with ADT FOR 2 HOURS, 3 TIMES THIS WEEK
I have been on the phone with ADT Customer Service for over two hours just trying to cancel my service and update my mailing address—for the third time. During that time, I was transferred six times and disconnected four times. This has been one of the most frustrating customer service experiences I've ever had. Based on my experience, I cannot recommend ADT. I sincerely hope they improve their customer service because no customer should have to go through this just to make a simple account change. Absolutely unacceptable.