I was an ADT customer for over three…
I was an ADT customer for over three years. During that time, I was told that once my contract was completed, the equipment would be mine. What I was not told is that after canceling the service, almost all of the equipment would become unusable. Once my service ended, the outdoor cameras, doorbell camera, garage door control, thermostat, and other smart home features were completely deactivated. Even though I owned the equipment, I could no longer use it because everything was disconnected from the system. I wish ADT had been more transparent about this from the beginning. Customers should clearly understand that owning the equipment does not necessarily mean they will be able to continue using its smart features after canceling the service. That was very disappointing.