Very Satisfied with Both the Machine and the Support
We had an issue with our laser engraver showing an overheating warning. The support team responded quickly, was patient, and guided us through the troubleshooting process. In the end, we discovered the problem was not the machine itself but the fact that it was placed in direct sunlight on our balcony. After moving it into the shade, everything worked perfectly. We really appreciate the professional and friendly customer service and are very happy with the engraving results.