G2 Finally delivered, Didnt send me a bag like they said they would
I have "Pre-ordered" a G2 from this company on the 19th of june, on their website they said they will restock on the 25th of june right. So i didnt mind waiting until they restocked. But then their restock got delayed and they said they would restock on the 27th so i didnt mind that either as i was expecting it to come like 2 - 3 days after they had restocked but i didnt get the tracking number (FedEx) until the 30th of june. At this point i was expecting it to come 1st or 2nd of july but no, nothing. I placed the order on behalf of "SHOP" and they said the estimated delivery was 1st of july. But no, still nothing. The tracking details said the same thing since i got it and it still says the same thing; its in Liverpool and its been there for about a week now. I contacted FedEx thinking it was a problem on their side but they told me they have not received it from the sender (Kukirin-Escooter.com). A day before i contacted FedEx i got an email from this company asking me about "How is your new g2, Let us know what you think. Hi Rayan, We hope you are enjoying your KuKirin 2026 G2 Electric Scooter | Motor 800W | Max Speed 28 mph from KuKirin E-scooter UK. If you have had a chance to use it, we would love to hear what you think. Your feedback helps other shoppers and helps us to improve. It only takes a minute.", no way they have the audacity to ask me about how my scooter is when its not even been delivered so i reply to their email and told them its not been delivered and they told me "Your order will have a tracking update this week, and it is expected to arrive as early as this week please wait patiently" and they said since FedEx is being overwhelmed by the amount of Pre ordered G2s and G4s and they will send me a scooter bag for compensation. Its now wednesday and nothing has changed, the tracking is the same as day 1. If FedEx is waiting for the parcel and they havent scanned it yet still that means these guys havent even sent them the package and now im worried ive just lost £400+. UPDATE: I finally did get the scooter 3 weeks but i didnt get the scooter bag like they said i will for compensation. So i am still dissatisfied due to them lying. My order number is #UK122762