Piss poor communication …
The only saving grace for this company is that the products do work but their customer service is so slow. It took 3 weeks for them to send me a link to order replacement parts. Which is strange because the first 6 email exchanges happened within 24 hours. Thankfully my cat was able to have his bowl open to still eat but if this happened to my other cat, I would have had even bigger issues because she likes to graze and leaving her bowl open would have allowed the other cat to eat it. I ended up paying for two collars simply because I needed a back up if this happened again and I couldn’t afford to wait 3 or more weeks. The response from the team was that they were extra busy and therefore couldn’t respond to an email which is wild. If you need replacement collars, go through Amazon instead. Much easier and less of a hassle.