We chose WestBow Press to provide only…
We chose WestBow Press to provide only the basic publishing services for our book. In November 2025. After the project took considerably longer than we had been led to expect, we informed WestBow Press that we wished to terminate our agreement. Interestingly, the very next day they sent us documentation indicating that work had supposedly been completed. For the past month, I have been diligently working to obtain the refund that WestBow Press claims has already been processed. We waited several months before anyone contacted us regarding a refund. Although the company maintains that a refund was issued, the documentation they provided raises serious questions. Their own account records show that we supposedly owe WestBow Press the exact same amount, $1,299.50 that they claim was refunded. Those two positions cannot both be correct. Throughout this process, we have dealt exclusively with one individual identified as a "Resolution and Support Specialist", who has repeatedly assured us that everything on their end has been completed. My wife, Helen, has also attempted to reach this representative on two separate occasions, leaving voicemail messages both times. To date, neither call has been returned. We are not looking for conflict. We simply want this matter resolved fairly and completely, just as you did for Matthew NoLastName of Canada.