Extremely displeased
I would not recommend Universal Windows Direct based on my experience. The customer service, craftsmanship, and overall competency have been extremely disappointing. The company has been to my home three separate times to fix the caulking around our windows and sliding door, and the work is still unacceptable. It looks unfinished and far from the quality I expected. On top of that, we’re still waiting for a section of siding to be installed. For months we’ve been told the product is “on order,” but nothing has been resolved and there has been little accountability or communication. After multiple service visits and ongoing delays, I have completely lost confidence in this company. If you’re considering Universal Windows Direct, I would encourage you to carefully research other options before making a decision.