I usually do not post negative things…
I usually do not post negative things ,but I took my granddaughters iPhone to Best Buy per apples request since it was under warranty. That was June 10th she had had it 2 months and the motherboard needed to be replaced. They told me the part was ordered and when it came in they would call me. June 16th no calls repair pending. I made several calls and was promised return calls which I never received. Several documented chats. Called Apple to advise them of situation. They tried calling Best Buy but they did not answer their instore phone. June 30th I went in the store was informed the carrier lost the shipment! They did not bother to call me nor did they reorder another one from Apple. THEY did nothing until I came into the store. Supposedly the part was reordered on Tues the 30th but Best Buy says the label was created but it’s not been shipped! I do not know what’s going on but I would think before I took anything there for repair. Apple can offer me no resolution, I think they should send me a new phone but that’s not their policy ! It’s very frustrating and still no phone!