This is my 3rd review as they have not…
This is my 3rd review as they have not gotten back to me on the last 2. I have not received a reference number from them either. I purchased a monthly subscription from WorkWithShadow and approved that payment. A few minutes later, a separate $139 Accountability Coach charge was taken from my account without my authorisation. My bank has confirmed that these were two separate payments. I contacted WorkWithShadow immediately. Instead of resolving the disputed coaching charge, they cancelled my subscription without first explaining that they would require me to complete seven consecutive lessons to qualify for a full refund. I am now unable to complete those lessons because they cancelled my access. This also conflicts with the guaranteed 30-day money-back guarantee displayed when I signed up. Below is the communication I have received from them: This is an automated response While our refund policy requires requests for a full refund to be made within 30 days of the initial purchase and include proof of adherence to the plan by completing 7 consecutive lessons, I understand that this may not always be feasible. This means that I simply can't authorize a full refund for you unless you try the program for 7 consecutive days. However, as a gesture of goodwill, I can offer you a 50% refund on your latest purchase. I hope this solution is satisfactory and helps to resolve your concerns. Best wishes, -- Muhammad Z My response I am unable to do the 7 days because you (not me) cancelled it without informing me, that if i wanted a refund i would need to proceed with the 7days. You also advertised a guaranteed 30 day money back guarantee. This is conflicting information. Their response Hi again, I apologize, however, without adherence to the policy, we are only able to issue a 50% refund. Best wishes, Muhammad Z They have still not refunded the full $139. I do not want a partial refund for a purchase I did not authorise. I want the full amount returned.