Item not delivered; Best Buy did not provide a refund or replacement.
“Pedí [Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Navy], orden # BBY01-807204188064. El transportista (Roadie) marcó el paquete como ‘entregado’ con una foto de una puerta que NO es la de mi casa — evidencia clara de entrega equivocada. Reporté el incidente a Best Buy, reporté directamente a la compañía de delivery Roadie, y presenté un reporte policial en mi localidad. Después de varios días, más de 7 llamadas y múltiples correos electrónicos, el soporte de Best Buy simplemente respondió que NO se harían responsables por mi compra. Tuve que iniciar un chargeback con mi banco y presentar una queja formal ante BBB. Inaceptable que una empresa de este tamaño abandone así a un cliente ante evidencia fotográfica clara de su propio error.” “I ordered [Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Navy], orden # BBY01-807204188064. The delivery carrier (Roadie) marked the package as ‘delivered’ with a photo showing a door that is NOT my door — clear evidence of a misdelivery. I reported the issue to Best Buy, reported it directly to the delivery company Roadie, and filed a police report with my local department. After several days, more than 7 phone calls, and multiple emails, Best Buy support simply told me they would NOT take responsibility for my purchase. I had to file a chargeback with my bank and submit a formal complaint with the BBB. It’s unacceptable that a company this size would abandon a customer despite clear photographic evidence of their own delivery error.”