Poor support and lack of knowledge
Very disappointing support experience. The support team repeatedly refused my refund request without properly addressing the issue or even understanding their own T&C. I expected much more professionalism and knowledge from a company’s support team. UPDATE: I resolved the issue myself because Natalie and Shawn from your support team were simply unable to understand what they were reading. I have not seen any of your competitors with a support team that is so poorly trained and unprofessional, focused on protecting the company’s own interests instead of actually helping customers resolve their issues in a fair, ethical, and appropriate manner.