If I could leave a 0 star review
If I could leave a 0 star review, I would. The tow company, 10 stars, for coming in and saving the day, but Kars 4 Kids...failed on every platform. It took 3 days to even get ahold of a live person to schedule a pick up. They gave one day and one time slot at a time, zero options. It kept showing someone would call me in 2 hours, but never got a call and there was no phone number to call (the number listed was missing a digit). I should have taken that as a sign. When I finally got ahold of someone to request an end of day pick up, she said they would not accommodate my request and I told her that I would reconsider my options and cancel the request if needed. Nothing was scheduled at that time, but after speaking with my husband, he decided to take a day off to handle the pick up because he needed to be home to allow access to the area. We scheduled online, got a confirmation call the day of from a live person and I passed along my husband's number for the driver to call (they said they would call when they were an hour away) and we thought all was on track until I got a text saying the pick up was cancelled. Turns out, Kars4Kids cancelled the pick up and when I called, they said that I had cancelled it based on my first call. I am sorry, why would I schedule online after the initial call if I didn't want a pick up? Thankfully, the tow company was able to add me onto the end of the day, but that doesn't help the fact that my husband took the day off to be there when he didn't end up needing to. Next time, I will just sell a car for scrap.