This machine is absolute trash
This machine is absolute trash, and the company behind it is even worse. Mine broke, they approved a warranty replacement after so much of struggle to contact them, but it got stuck in customs as they didn't pay the duty, and then they completely ghosted me. No updates. No replies. No explanation. I emailed again and again, and they couldn't even be bothered to respond. They weren't trying to fix the problem. They were waiting for me to give up. This isn't incompetent customer service. It's a disgusting way to treat customers. They drag things out, ignore you, and hope you eventually stop asking for what you're owed. I had to file a credit card dispute just to recover my money because they failed to deliver a working product or the replacement they promised. The machine itself is frustratingly bad. It jams, makes inconsistent dough, demands constant cleaning, and barely saves any time. It's an overpriced piece of junk sold with promises it can't deliver. Save yourself the frustration and stay as far away from this company as possible. They don't deserve your money, and they certainly don't deserve your trust. Buy a tawa instead. It'll outlast this machine and comes with better customer service, because at least it never ghosts you.