Entry.com is a scam
This is a third party site but is positioned at the top of the Google search for the keywords "renew passport online." On second glance at the search results page, there is a small yellow alert flag with text indicating it is a non-government site but (and this is where my trigger clicking got me) underneath in much larger font is a link to "Renew passport online." Clicking the link takes you to a page with a "renew passport" button and no other indication that this is a third party site. They asked a lot of questions and unfortunately got a lot of sensitive info from me including marriage and divorce dates, parent names, etc. Idiot me just thought the government sure was wanting a lot more info these days :( I didn't go looking for confirmation until I got to the checkout page and the cost was $256!!! plus!!! a $130 "government registration fee" that I could choose to pay now or later. Thankfully this stopped me from continuing the purchase and I went to find out more information about the "registration fee." That's when I saw in the footer at the bottom of the page, in light gray font on a white background, indication that this was a third party site. Concerned because at this point they have all the information they need to do some crazy identity theft, I contacted customer service to get my info deleted. The contact us page offers various text links pretending you can speak with a live person but all links end with the chatbot generating a "case-number" and a promise that someone will get back to me in 48 to 72 hours. Just enough time for serious damage with my identity to be done. If you continue to request a live person, they provide a phone number (202-949-4240) but after a non-helpful message, the number disconnects. I searched and found another corporate number which I also found on entry.com's Terms of Service and Legal Information pages (856-556-3505). This number doesn't even bother with a message, it rings, answers, and then disconnects. I ended up having to send an email to have them delete all my info and withdraw any permissions I accidentally gave them by using the site. Good luck to me right SMH? What's crazy are all the 4 and 5 star reviews on Trust Pilot - are they for real? Who the heck says, "Yeah, I paid more than double what a passport costs AND gave all my sensitive information to this company that has already changed their legal name to Entry LLC from Govt Assist (hmm, I wonder why) and that = awesome customer service."??? Ugh - I hate scam companies!