It's worst
Hello Team, When I purchased the product, I was not informed that an unboxing video is required for claims/returns as per your policy. I received the order, but the wax heater is defective and needs to be exchanged. The other items were not delivered, which is fine — I only want the wax heater exchanged. Please arrange the pickup and exchange at the earliest. If this is not resolved, I will have to file a complaint on the Consumer Forum for deficiency in service and unfair trade practice. Kindly confirm next steps today. Thank you Sarita This is the reply from the deodap Customer care services Dear Customer, Greetings from Deodap. We understand your concern and sincerely apologize for the inconvenience caused. However, as per our company policy, a complete and uncut unboxing video from the sealed package is mandatory for verification of damage, missing, or defective product claims. Since the required unboxing video is not available, we regret to inform you that we are unable to assist you further in this matter as per our company policy. We appreciate your understanding. Warm regards, Amit Chauhan Employee Code: 7463 Please don't buy anything from Deodap