It’s been a full week since the order…
It’s been a full week since the order was cancelled, and I still have not received the ₱565 refund that your support team explicitly confirmed would be returned to my debit card. I waited 4 hours for a delivery rider to accept the order, but no rider was ever assigned. I had no choice but to cancel the order because it was not being accepted or fulfilled. Your support team then confirmed in this chat that the ₱565 was only on hold and would be refunded to my debit card. It has now been a week, and the money is still missing. This is unacceptable. I paid for an order that was never fulfilled, and I have already waited far longer than reasonable for the money to be returned. If this amount has not been refunded, I will be reporting this matter as an unauthorised withholding of my funds and escalating it to the appropriate consumer authorities. I need you to process the refund immediately and provide me with a clear confirmation/reference number for the refund, including when I can expect the ₱565 to actually appear back in my account.