bad customer service
I placed Order #WTUS20837 Confirmed Jun 30 it then shipped out fedex tracking number 873808032223 was placed on delivery truck out for delivery july 6 and i never received it.i called left several messages no call back.I then sent emails and they finally respond and all they keep saying is its on the way and its not lost.they never bothered to chrck tracking and support ticket i sent them here ir is. I'm following up on your support ticket C-248062934 Ref-15615 with the tracking number 873808032223. Our team understands how important this shipment is to you, and we’re sorry we didn’t meet your expectations. After researching, we have been unable to locate this shipment and will be closing this support ticket. At this time, we recommend you contact your shipper for alternative options. Thank you, Your FedEx Team Member as of today still problem not solved and they have my money.i hope after this review someone reaches out to me After reading this review, someone did contact me and finally the ball got moving after another week. I finally received an email with a tracking number and they sent a replacement battery out. They did make good in the end. They need to do a lot of improving on answering telephones and responding to emails. That is the only means of communication they have because no one picks her phone up in the end they resolved the problem and I was happy and thankful for that.