Burnt out staff doesn't care about your pet.
I have been bringing my dog here for about 2 years and always had a pretty meh experience with the front desk staff. They seem to also have a hard time retaining vets and techs as we have never had the same one twice. Our last visit scheduled 2 months in advance was canceled and no attempt by them was made to inform me ahead of time. They were extremely rude and uncaring in getting a new appointment booked with minimal delay, even thou they canceled the appointment. The staff member at the desk visibly rolled her eyes, was evasive and uninterested in explaining why I was not informed of the cancelation and otherwise seemed burnt out and disinterested in my pets health. If I wasnt half way thru the current "optimum wellness" plan i'd never go back. We will finish the yearly plan at a different location and NOT renew for next year. If you care about your fur baby's health, go to a different location, the people here clearly do not