Slow shipping & misleading customer service
I ordered my item w/ an estimated arrival of about 2 weeks out. I contacted customer service to cancel the order since it had been 2 weeks & I still had not received any email confirmation that the item was processed & shipped. After a lot of back & forth, they replied asking if I was sure I wanted to cancel my order since their product was high quality & my item was packed & ready. I asked how long it would take to arrive since by now, it had been 1.5 months & they said approx 7 days. I decided to just proceed, but as soon as I confirmed via email, I got another email saying that my item would take another 7 days to process before shipping out. I replied again requesting to cancel since I did not appreciate that the prior email was misleading. They replied stating that my item was going to be shipped. Finally got the item about 2mos after ordering and it looks like a picture that was blown up (image is pixelated) & ironed onto the shirt. Complete waste of money & time. I’ll likely wear this shirt to sleep as I just don’t even want to deal with a return or risk not getting a refund given their customer service isn’t great.