Zero stars- no compassion
Zero stars. Our refrigerator went bad. Purchased a new one. It was delivered, not even 30 seconds after the delivery men left the refrigerator did not work. We looked up everything that it could have been and it still didn’t work. This was Saturday. Called bb and they told us we had to wait until Monday to call to get an exchange. Which really is unacceptable, when this was not our fault. Called Monday, earliest delivery was Thursday or Saturday. We now are out a fridge in super hot weather living out of coolers. They had zero compassion, zero urgency to help get a new fridge to us any faster. No compensation. They really were just trained customers service reps who weren’t willing to speak to anyone else to help expedite the situation. Will never purchase from them again. I’d suggest going somewhere else who has better customer service.