I'll never shop at REI again, no Loyalty!
I've been going to REI for years in a lot of states because I used to do a lot of mobile work. I've had multiple accounts because my number changed and they never really went so soon. It's no big deal. I spent thousands and thousands and thousands of dollars but I've bought some little pillow that is for your neck and it's one of those pillows when you push a cap and releases the air intake and you can blow a little air into it. I would say the sixth or seventh time maybe that I used it as soon as I blew the air into it. It seems ripped open, and that wasn't even blowing hard because you don't have to fill up quickly and easily. I've had multiple pillows like this and usually given them away and I have a couple of storage, but I called to see if I could swap this one out for the same one because it has their logo on it and I think they have a warranty to get something like that, but I was only offered a 20% if I wanted to buy the same effective type of pillow so I'll never be going to REI again ever because of this and for the record I probably been going there for at least 15 years. Goodbye REI learn how to take care of your customers better it doesn't cost much but it makes you more and word-of-mouth is important.