I ordered a bike and a bike starter…
I ordered a bike and a bike starter kit, which included shoes. I clearly ordered size 44 (the order confirmation they sent me even said size 44) yet they sent me Size 40. Then when trying to make the exchange they made me send them a picture of the Size 40 shoes, essentially questioning whether I was correct that they sent the wrong shoes. Then they told me to send the Size 40 back to them and only when they receive them they will send me the correct size. So I am waiting two weeks for the correct shoes because of their error. They made no attempt to make it right and do it immediately. Horrendous work on Peloton's part. They seem to have a monopoly though so customer service is very low on their list. It's amazing that any company can be so successful with such poor customer service in relation to a simple apology and fix.