I would not recommend this service.
I would not recommend this service. I was extremely disappointed to learn that the $148 fee per child did not include any government passport fees. I paid $148 for each of my two daughters, a total of $296, believing I was paying toward obtaining their passports. Only after completing the process did I learn that I would still need to pay the U.S. Department of State passport fees and the passport acceptance facility fees separately. In my case, the money I paid to this company was the money I had specifically set aside for my children’s passports. Had I understood that this was only a form-preparation service, I would have completed the DS-11 applications directly through a passport acceptance facility, where applicants can also receive assistance. While the company prepared the paperwork and provided instructions, I do not believe that filling out forms and generating documents justifies a cost of $148 per child ($296 total). What made this even more frustrating was learning that I would still need to pay approximately $135 per child in additional government and acceptance fees, bringing the total cost for my two children to approximately: * Service fees: $296 * Government and acceptance fees: $270 * Total: $566 This was far more than I expected when I made the purchase. When I realized the misunderstanding and requested a refund, my request was denied. If you are considering this service, please read every detail carefully and make sure you fully understand that the fee paid to this company is completely separate from the actual government passport fees. I felt misled about what my payment actually covered, and had I understood the true cost of the process, I would have completed the application myself and saved hundreds of dollars. For families on a budget, this distinction is extremely important. I wish I had known it before spending money that I needed for my children’s passport applications.