If it wasn't necessary to submit a…
If it wasn't necessary to submit a rating, I wouldn't even give them one star. Their staff called us claiming there was a cash shortage after we made a bank deposit. When we requested CCTV footage for verification, they simply said they didn't know and could not provide it. After that, when we went to deposit money again, they made the process unnecessarily difficult. They asked us to repeatedly insert the notes into the machine until every single note was accepted, instead of providing proper assistance. We have been dealing with this bank for many years, but the level of service we have experienced recently is extremely disappointing and unprofessional.