This is a formal complaint regarding…
This is a formal complaint regarding the extremely poor service I received at KFC Fujairah City Centre. My order was delayed for an unacceptable amount of time, forcing me to cancel it. I was assured that my refund would be processed immediately. However, it has now been almost two weeks, and I have still not received my money. What is even more disappointing is that I have repeatedly contacted your customer service team and the branch supervisor, yet no one has taken ownership of this issue or provided any meaningful assistance. Being ignored after taking my payment is completely unacceptable. This experience has seriously damaged my trust in KFC. Keeping a customer’s money for weeks after cancelling an order, while failing to provide any clear explanation or solution, reflects a complete lack of professionalism and respect for your customers. If my refund is not processed immediately, I will have no option but to escalate this matter by filing a formal complaint with the relevant consumer protection authorities in the UAE and sharing my experience publicly through review platforms and social media. I expect my full refund to be processed immediately and a clear explanation for this unacceptable delay