Orders in the past have always been…
Orders in the past have always been great. The ribbons have been beautiful. We have both IEA team and regular Horse Shows. This past order however, was a disappointment. I had ordered just champion and reserve ribbons. And I did it over the phone instead of online because I knew I was going to need a rush and I wanted to make sure it got done properly. The young lady I worked with was fine very professional and very helpful. However, she asked me if we would be using our regular logo and I said yes. Now in my opinion a logo involves colors and if she looks back on our previous order, she will see that the center of all of our 1st thru 6th place ribbons have a black center with gold. Well, our ribbons did not arrive with black with the gold horse. They arrived with center colors, I don’t even know who decided on those colors, with our gold horse. When I called about it I pretty much was told (in a very nice way) this was your way of doing it. She actually admitted that she sees that our previous order was done with the black/gold but since I’d not ordered the champion/reserve prior that it was how you do it. Sorry but that’s hardly a great answer. Obviously I would’ve thought someone might had called and asked about the center color. If there was another place to get ribbons of quality I’d probably go there. It’s not the mistake that bothers me; mistakes happen. It’s just the response was just so disregarding.