Cancellation No Exception
I’m extremely disappointed with my experience with ADT. My family and I are currently deployed, and our home has been leased to a tenant who is already establishing a monitoring service with ADT. I contacted ADT to cancel my monitoring service because my family is no longer occupying the property. Despite explaining that the equipment would remain in the home and that the new tenant would continue service with ADT, I was told that canceling the monitoring would require me to pay the remaining equipment balance in full. I was also informed that ADT charges a cancellation fee equal to 75% of the remaining contract. This feels unnecessarily rigid, especially since ADT is not losing the property as a customer. The service is simply being transferred to the tenant. Customers should be very cautious before signing an ADT contract, as canceling can be extremely expensive, even in legitimate circumstances. Based on my experience, I would recommend researching other security providers with more flexible cancellation policies before committing to ADT.