No to IVL!
We moved about halfway across the country a few weeks ago and IVL was our moving company. The contract clearly states that only IVL trucks were to be used, but they contracted it out on both the pickup and drop off. Not one IVL vehicle was used as clearly stated in the contract, only contractors. The pickup went as planned and my wife and I did all the boxing, labeling as requested and had it well organized. It was on time and the movers were great to work with. Our possessions were sent to a warehouse where they were offloaded and sat for nearly two weeks! Again not what we were told when we signed. But the delivery was the biggest issue. The driver, again a contractor hired two locals to unload which we expected. The first guy showed up about 90 minutes late and second guy about 2.5 hours late. Both complained loudly about doing the job and how they weren’t being paid enough. I gave them each a few extra dollars to help out and we bought them lunch. They paid no attention to the labeling on the boxes and just stacked it all in one room, promising to sort it out at the end of the day. Furniture was all brought in with the blankets still on and no clue what was inside. Again just tossed into the living room, garage or wherever they wanted with no regard to where it should go. Within a couple hours BOTH helpers disappeared! It was now the driver and my wife and I, both retirement age left to sort it all out. My wife and I did almost all the unwrapping of furniture and we were left with a pile of boxes to unravel and sort through. We worked for5 straight hours that after the help disappeared non stop just to get the idiot driver out of our house before dark! They insist on being paid before unloading, so we had no options what to help or he would have been there until midnight. On a Sunday I contacted IVL after the move and they were completely unresponsive. They asked for “proof”and documentation of everything but how do you document incompetency? We have moved long distances twice before and used a different company and had a great experience both times. Not with IVL. I would recommend looking elsewhere if you want a moving company that cares. IVL does not.