1 Star
1 Star I am beyond frustrated with ADT and the terrible service I've received. I have scheduled four separate service appointments, and not a single one resolved my issues. During the first appointment, I was told the technician had come to my home, but no one ever arrived. For the second appointment, the technician showed up without the necessary equipment to fix my system and blamed customer service for the mistake. During the third appointment, another technician also arrived without the required equipment and explained that he was only filling in for someone who had called out. Then, during the fourth appointment, the technician never showed up at all. Meanwhile, ADT has no problem taking my payment on the 20th of every month, yet my equipment remains unrepaired. My touchscreen is broken, my Google base station doesn't work, and one of my smoke detectors is not functioning. It is unacceptable to continue charging customers while repeatedly failing to provide the service they are paying for. At this point, it feels like ADT is stealing my money. Every month they continue to charge me, but they have repeatedly failed to provide the service I'm paying for or repair my equipment after four scheduled appointments. I feel completely let down, misled, and taken advantage of as a customer. I am furious that after four appointments my security system is still not working properly, and I am seriously considering canceling my service and switching to a company that actually values its customers and stands behind its products and services.