Poor customer service
Very disappointed with Lazada's handling of my case. I purchased a voucher with my own money and used it to partially pay for an order. The seller later canceled the order, yet Lazada refused to restore or refund the voucher amount that was consumed. Customer service kept replying with a generic statement that "used vouchers are non-refundable," but completely failed to understand that the cancellation was initiated by the seller, not by me. I should not be penalized or lose money because of a seller's actions. The repeated template responses showed a lack of understanding of the actual issue and poor customer service. I expected a fair resolution, but instead lost the value of a voucher I had paid for through no fault of my own. I hope Lazada reviews its policy and empowers its customer service team to handle such cases more fairly.