Inconvinience with RedBus Experience on a two way booking.
I had booked a two way bus, Bangalore 🔄 Mangalore, on RedBus App with Bus Name: Dreamz Bus Travels and Travel on July 17th, 2026 (Ticket No.: TV8D63611016) and July 19th, 2026 (Ticket No.: TV8D34600933). The experience was terrible and this isn't the first time I am facing this issue. Reporting it officially now, as this same problem has been occurring multiple times. I had issues boarding the bus on July 17th, 2026. The bus I booked on the App was different from what I had to travel (Kohinoor). Though the bus was AC Sleeper, there wasn't any spacing for the window and was very suffocating throughout the journey, which wasn't what I had signed up for and booked. The location provided in the RedBus app is different from where the bus had stopped. This is unacceptable for any passenger and has caused me a lot of trouble with back for fourth location changes. I have faced this issue multiple times with RedBus. The driver and conductor were nice enough to share with me their live location and help me board the bus which stood ~4Km away from the pickup location shared in the Tracker on RedBus App. The bus authorities even got into a fight with the localities in Yeshwanthpur, Bangalore and created a chaotic situation for all the passengers. They need to be well aware of the safety of passengers aboard and avoid all sorts of nuisance. The argument and fight took place for a very long time causing fear amongst passengers. The bus was supposed to arrive in Mangalore at 4:30am IST. However, the bus was delayed by ~4hrs and reached ~9:15 am IST. On the round trip from Mangalore to Bangalore in the very same bus, the boarding location was wrongly updated on the APP again and I had to manually share my location with the bus operator. Additionally, there was another passenger in my seat and I was requested to compromise my comfortable lower berth single seat with an upper berth single seat, which was totally unacceptable for me. The bus authorities need to be aware of the seating of all passengers. After waiting for quite some time, I got my aligned seat back. The bus was supposed to arrive in Bangalore at 6:30am IST. However, the bus was delayed by ~3.6hrs again and reached ~9:30 am IST. Overall this was a really bad experience for me from RedBus and is not acceptable for any future bookings. I am officially reporting this issue and most of the passengers have faced the same problems. I would definitely hesitate to book any further tickets on RedBus going forward due to this experience.