Claimed not being able to cancel an order despite shipping email a week later
Bought a necklace late on Saturday 7/11, only to start reading reviews of their items being found on Alibaba and Etsy which is suspicious to me as a customer. I emailed immediately on that Monday asking for a cancellation of my order and was told it had already shipped and there was no way to cancel or return as it is a sales item. Lo and behold I just got an email last night 7/19 saying that it had “shipped” and was moving to its first shipping location in Hong Kong. I have emailed them again with screen shots of these emails as proof that they lied and indeed had a week to cancel my order and did not. I’ll be calling my bank for chargeback unless they cancel the order and do the right thing. They have also flagged my review as “defamatory” despite again many reviews stating identical situations, jewelry breaking, and things being found of third party sites.