I am really disappointed with my delivery
I am really disappointed with my delivery experience today. I received a text message beforehand reminding me that my order was kerbside delivery, which I had absolutely no issue with and was more than happy to carry into my house myself. When the driver arrived, he asked if there was anyone there to help lift the order off the van. I explained it was just myself at home. Before I had the chance to say anything else, he said it was “a joke”, that he wouldn’t be lifting it, that it would “kill his back”, and that I should have organised someone to help. From the moment he arrived, I felt his attitude towards me was poor and it made me feel uncomfortable. I watched him place the laminate packs onto the ground quite loudly and heard him mumble under his breath, “this is f****** ridiculous”. After I started carrying some of the flooring inside myself, he told me he needed a photograph of it all back outside. I explained that I wasn’t lifting it all back outside again and that he was welcome to take the photograph at my front door instead. I told him that I felt his attitude and customer service were unacceptable. He then repeated what I had said back to me in a sarcastic tone whilst making hand gestures, before continuing to mumble comments from the back of his van and driving away. To be clear, I had absolutely no issues with the kerbside delivery requirements and was happy to carry the flooring into my home myself. My complaint is entirely about the way I was spoken to and treated. I have since discovered that my delivery was signed for despite me never being asked to sign or give permission for anyone to sign on my behalf. The signature recorded is not mine. No customer should be left feeling uncomfortable at their own front door. I am extremely disappointed by the service I received and hope this complaint is taken seriously.