Issues with coloured slot machine keychains
Ordered custom purple slot machine keychains, but production was very delayed when quality control found sticking issues with the spinning, common issue for the coloured options they said. They were kind enough to replace the coloured machines with basic silver ones instead, which they said were more reliable with the spinning, but I would have liked my order to be all one colour. When I finally received my products, I saw why there would be sticking issues. The images on the spinning mechanism is just taped on, rather than stuck as a sticker directly on, so the edges of the art is poking up. The cutting of the art to be stuck in the outer design of the machine didn't use any bleed even though I provided it, so you see the black outline shape they cropped the art to. But the outline doesn't quite match the space for the art on the machine, so some pieces are placed wonky and out of the space. Have not received any answers to my emails since my products were shipped. I've ordered from a different manufacturer before for spinning slot machine keychains, so I might go back to them instead. Edit: I have gotten in contact, and after discussion we sorted out a refund. I hope production of these can improve in the future because I would love the colour options!